How satisfied are you with the service provided today?

HBE is recognised as one of the leading compliance providers, helping organisations provide a safe & compliant built environment. We endeavour to gather regular feedback from our customers about our services. To help us achieve this, we undertake resident satisfaction surveys, for which we need your help.

Please take the time to complete this questionnaire. All your answers will be anonymised. The survey results will be analysed by HBE and an independent report will be provided to Co Durham Housing Group, summarising the overall survey findings.

Address of Property (required)

Date survey carried out (required)

Please complete this questionnaire as fully as possible by ticking the box you think is correct. Please answer the questionnaire about how HBE has performed the service just now.

Customer Service

1. How satisfied are you with how we communicated with you when booking the appointment for today's visit?
Very SatisfiedSatisfiedDissatisfiedVery dissatisfied

2. How satisfied are you with the punctuality of our HBE engineer?
Very SatisfiedSatisfiedDissatisfiedVery dissatisfied

3. How satisfied are you with the condition we left the property in after the service/works had been carried out?
Very SatisfiedSatisfiedDissatisfiedVery dissatisfied

4. How satisfied are you with the behaviour of our engineer today?
Very SatisfiedSatisfiedDissatisfiedVery dissatisfied

5. Taking everything into account, how satisfied are you with the services/works HBE provided?
Very SatisfiedSatisfiedDissatisfiedVery dissatisfied

6. To what extent were you made aware of all the areas that HBE required access to?
Very SatisfiedSatisfiedDissatisfiedVery dissatisfied

7. Do you have any suggestions or comments to help us to improve our service?

Your name