World Quality Day 2020 is a great opportunity to shine the spotlight on individuals, teams and organisations that are deeply invested in creating and improving customer value.u00a0
Customer-focused organisations have a culture of creating value for their customers by innovating and improving products, services and processes.
In a world of ever-increasing customer expectations, competition and technological change, businesses are striving to be seen as u2018partnersu2019 in the eyes of their stakeholders.
The quality profession supports businesses to develop a customer-centric quality culture that will help them to:
WQD gives us the opportunity to highlight how quality can help to create customer-focused organisations.
Did you know there are five key factors to grow and maintain trust for an organisation? (See the below infographic for details)
As an organisation we take pride in the Quality of the services we deliver, so we’re also celebrating the trust we work to develop between ourselves, our customers, our staff and our supply-chain.
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