World Quality Day - 12 November 2020
World Quality Day 2020 is a great opportunity to shine the spotlight on individuals, teams and organisations that are deeply invested in creating and improving customer value.
Customer-focused organisations have a culture of creating value for their customers by innovating and improving products, services and processes.
In a world of ever-increasing customer expectations, competition and technological change, businesses are striving to be seen as ‘partners’ in the eyes of their stakeholders.
The quality profession supports businesses to develop a customer-centric quality culture that will help them to:
- Recognise that it is the customer, not the company, that defines what quality means
- Understand product and service quality through their customers eyes
- Share their quality performance with customers
- Collaborate with customers to improve product/service quality and resolve problems
WQD gives us the opportunity to highlight how quality can help to create customer-focused organisations.
Quality: A Question of Trust
Did you know there are five key factors to grow and maintain trust for an organisation? (See the below infographic for details)
As an organisation we take pride in the Quality of the services we deliver, so we’re also celebrating the trust we work to develop between ourselves, our customers, our staff and our supply-chain.