Water System Sampling & Testing Services
Concerned or want to make a Complaint?
Tell us and we’ll do all we can to resolve your problem.
HBE is committed to providing products and services to the highest standard. However there are times when something goes wrong which may leave you feeling concerned or with an element of dissatisfaction. If this is the case, please contact our Customer Service Team and we’ll do our best to help resolve the situation in a fair, positive and transparent way.
Our Quality Team investigate, assess and analyse each case on its individual merit to ascertain the best route to help remedy the situation and deliver a fair outcome to you. Of course, the team also make recommendations to help us enhance our internal processes to improve our service levels going forward.
Step 1 – Get in touch
By email: [email protected]
By post: Â
Craigmore House
19 Millvale Road
Newry
BT35 7NH
By Phone: +44 (0)28 3083 9033
Step 2: What information you will need to have to hand
To help us investigate and try to resolve your complaint, please provide us with the following information:
Step 3: We undertake an investigation
Our commitment to you is that we’ll thoroughly investigate your complaint and offer a fair response that will take into account all the information available to us.
Step 4: Resolution
We will do our best to resolve your complaint quickly, by the end of the next business day if possible. If this is not possible, and your complaint relates to a more complex issue, we will:
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