Shaping the future of legionella control​

At HBE, we are dedicated to advancing water hygiene solutions and shaping the future of Legionella control. For over 20 years, we’ve committed to developing new methodologies and refining risk assessment methods to effectively reduce water risks across the UK and Ireland.

Our research and innovation focus on delivering the latest in water monitoring technology, helping us stay at the forefront of water hygiene and Legionella control solutions.

Services

With two decades of expertise, HBE offers reliable water hygiene solutions and Legionella control services, ensuring compliance and safety for diverse sectors across Northern and Republic of Ireland.

Technology

Innovation is at the heart of what we do. Our forward-thinking approach means we constantly develop new water hygiene solutions and Legionella control methodologies, ensuring the most advanced technology for monitoring and managing water risks.

Sectors

Whether it’s Legionella control, risk assessment, or other water management services, HBE has experience across all sectors, providing tailored water hygiene solutions to meet specific industry needs.

R&D

HBE has continuously expanded its research and development efforts, offering innovative water hygiene solutions, including Legionella control and legionnaires risk assessment. Our cutting-edge technology and risk assessment methods support our commitment to providing effective water treatment and monitoring solutions.

About Us

20+ years of expertise in Legionella Control

HBE: Over 20 Years of Expertise in Legionella Control
Since 2001, HBE has delivered steadfast water hygiene solutions and Legionella control services across the UK and Ireland. Known for our high-quality standards and friendly, efficient staff, we pride ourselves on our reliable and professional approach to managing water hygiene and Legionella risks.

Clients

Services

Legionella Control & Water Hygiene Services

Testimonials

Hear It From Our Clients

Technology / R&d

Forward thinking legionella control

Driving Forward Legionella Control Innovations
HBE continually pushes the boundaries of Legionella control, investing in the latest technology and developing advanced risk assessment methods. Our R&D efforts enable us to deliver top-tier water hygiene solutions and the most effective approaches for Legionella risk reduction. By utilising data-driven insights and real-time monitoring, we help clients prevent issues before they arise, ensuring optimal safety and compliance.

Forward Thinking Legionella Control

Careers

Join our team

Since 2001, our growth has been driven by a strong, dedicated team. We value our employees and are proud of our achievements in water hygiene solutions and Legionella control. If you’re an industry expert looking for a fresh challenge, explore our careers page to see how you can contribute to HBE’s future.

FAQ

HBE offers a wide range of Legionella control, water hygiene, water risk assessment, Closed Systems, Copper Silver Ionisation Solutions and water treatment services. These include Legionella risk assessments, water system sampling, flushing, disinfection, and training for compliance across various sectors like facilities management, healthcare, education, social housing, and more.

HBE helps manage Legionella risks by conducting Legionella risk assessments, providing Legionella training, and implementing control measures like water temperature monitoring and flushing programs to ensure compliance with UK and Irish regulations.

Yes, HBE provides centralised compliance management across multi-site portfolios, using remote monitoring technology for real-time data and reports to help clients proactively manage risks and reduce costs.

HBE provides services across a range of industries, including facilities management, Pharmaceuticals, healthcare, education, social housing, commercial & financial services, manufacturing, and hospitality & retail.

Legionella control involves strategies to prevent the growth and spread of Legionella bacteria in water systems, which can lead to Legionnaires’ disease, a potentially fatal form of pneumonia. Effective control helps protect public health and ensures compliance with health and safety regulations.

Legionella control measures include temperature monitoring, sampling, flushing low-use outlets, supplementary dosing, and regular maintenance to reduce bacterial growth. Risk assessments are also essential for identifying and mitigating risks.

The responsible person is designated to manage and oversee Legionella control measures, including regular monitoring, risk assessments, and ensuring compliance with Legionella regulations.

Accreditations

Accreditations, Certifications, and Regulatory Frameworks

Contact

Northern and the Republic of Ireland
We've got you covered

We deliver our services nationwide and are extremely proud of our team. With technical expertise and a client-focused approach, we build lasting partnerships through open, honest communication and high standards of service.

Group Administration Head Office:
Craigmore House,
19 Millvale Road,
Newry BT35 7NH

Dublin Office:

50-56 Merrion Road,

Dublin 4,

D04 V4K3

Phone (UK/NI): +44 (0)28 3083 9033
Phone (Ireland): (01) 513 8876
Email: [email protected]
Helpdesk: [email protected]

MON-THU 08:30 – 17:00
FRI 8:30 – 16:00

Complaints procedure

Concerned or want to make a Complaint?

Tell us and we’ll do all we can to resolve your problem.

HBE is committed to providing products and services to the highest standard. However there are times when something goes wrong which may leave you feeling concerned or with an element of dissatisfaction. If this is the case, please contact our Customer Service Team and we’ll do our best to help resolve the situation in a fair, positive and transparent way.

Our Quality Team investigate, assess and analyse each case on its individual merit to ascertain the best route to help remedy the situation and deliver a fair outcome to you. Of course, the team also make recommendations to help us enhance our internal processes to improve our service levels going forward.

Step 1 – Get in touch

By email: [email protected]
By post:  
Craigmore House
19 Millvale Road
Newry
BT35 7NH
By Phone: +44 (0)28 3083 9033

Step 2: What information you will need to have to hand

To help us investigate and try to resolve your complaint, please provide us with the following information:

  • your name and your Organisation name;
  • your contact information;
  • a clear description of your complaint including any reference numbers you may have;
  • details of what you would like us to do to rectify the situation; and
    if appropriate, copies of any relevant supporting documentation.

Step 3: We undertake an investigation

Our commitment to you is that we’ll thoroughly investigate your complaint and offer a fair response that will take into account all the information available to us.

Step 4: Resolution

We will do our best to resolve your complaint quickly, by the end of the next business day if possible. If this is not possible, and your complaint relates to a more complex issue, we will:

  • provide a written acknowledgement of your complaint and give you the details of who is handling the case and how to contact them,
  • keep you updated on the progress of your complaint on a weekly basis, and
  • provide you with a final response and the reasons for providing this response, upon completion of our investigations.

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